Q1: What can I buy from FUCARE Store? FUCARE: Electric bikes, electric bike spare part, conversion kits, and bicycle accessories.
Q2: What certificate do you have?
FUCARE: We have CE, ROHS, UL, GCC, FCC, MSDS, UN38.3, EN15194, EN ISO 13849 ISO 9001, CQC, and etc. Also, we can provide any certificate that relates to products.
Q3: What is your delivery time？
1) US Warehouse: 2-7 days.
2) CA Warehouse: 2-10 days
3) EU Warehouse: 2-10 days
4) CN Warehouse: The delivery time depends on mode of transport and distance.
Q4: Can I pick up the ebike from US/ CA/ EU warehouse?
FUCARE: Yes, we support self-pickup from the warehouse, the MOQ is 3 units.
Q5: Can I distribute your brands? Do you accept drop shipping?
FUCARE: Yes, we warmly welcome distributions and drop shipping. We provide exclusive discounts and factory support for our distributors/dealers. Please contact us for more details.
Q6: What if the warranty is out? Can I buy electric bike parts?
FUCARE: Lifelong provide free technical support and maintenance services. If replacement parts are required, we will provide them to you at factory prices.
Q7: Where is your factory located? How can I visit your factory?
FUCARE: Our factory is located in Tianjin City, China. Please contact us to arrange visits. You can also join our live stream to learn more about our factory.
Q8: How can I contact you?
Email: fucare@fucarebike.com
